Service terms

Who provides the collection

Clear It Crystal Palace is part of Clear It Waste Management Solutions Ltd, company 16734716. The registered office is Regent House, 316a Beulah Hill, London SE19 3HF. The office receives customers and is open 24 hours, Monday–Sunday. Questions about these terms or an arranged collection can be sent to info@clear-it.org.

These website terms explain the enquiry and collection process. Your written quotation records the work, total price, collection arrangements and any additional terms before you accept. A booking is confirmed in writing after the scope, price and time have been agreed.

Enquiries and quotations

A telephone call, photograph or preferred date starts an assessment; it does not reserve a collection. Tell us what needs removing, what must stay, the materials and approximate quantity, access restrictions, stairs and parking arrangements. Identify who can authorise the clearance and provide access.

A photo assessment relies on the information you supply. If the load, materials or access differ, any revised scope and price must be agreed before additional work starts. A larger or more complex job may need a visit. The website does not promise a fixed response time, same-day collection or acceptance of every material.

Collection arrangements

We confirm whether we can accept the waste and agree a collection time. Tell us in advance about hazardous, restricted or unidentified materials so their handling can be assessed. Do not include something simply because the business has a waste carrier registration.

Ensure you have authority to dispose of the items and explain anything that must remain. Collection access must be safe for the agreed work. Discuss waste-transfer or other paperwork requirements when arranging the job.

Payment

No deposit is required. Payment is due on the day of collection by cash, bank transfer or card. The quotation should state the full agreed amount and any applicable taxes or charges before booking. Changes require agreement; these terms do not introduce an automatic cancellation fee or other new charge.

Changes and consumer cancellation rights

Contact us promptly to change or cancel a collection. Where a consumer distance or off-premises contract carries a statutory cancellation right, the usual cancellation period is 14 days from entering the service contract. We provide the applicable cancellation information before you agree the booking and confirm the contract in a form you can keep, such as an email or WhatsApp message.

If you ask for work to start within that period, we ask you to expressly request that early start in writing. If you then cancel after work has begun, payment for work actually supplied is subject to the applicable legal conditions and proportionate calculation. Loss of a cancellation right after full performance depends on the required prior consent and acknowledgement. These website terms alone do not obtain that consent.

Nothing here removes your statutory rights. Any cancellation or refund arrangement must reflect those rights and the particular contract. Tell us your name, collection details and that you wish to cancel, using the business contact.

How to cancel

Call 07868 256670 or email info@clear-it.org. You can also write to our registered office. A clear statement that you wish to cancel is sufficient. You may use this optional message:

I wish to cancel my clearance booking with Clear It Waste Management Solutions Ltd.
Booking or agreement date:
Collection address and planned date:
Customer name and contact details:
Date of this cancellation:

Keep a copy of your message. Where a refund is due under the applicable cancellation rights, we make it within the required legal period. We do not apply an automatic cancellation fee.

Concerns about the service

Contact info@clear-it.org with the collection date, relevant details and the outcome you are asking for. We will review the concern with the people involved. Keep your quotation and relevant correspondence. James handles enquiries, missed calls and complaints.

Photographs, reviews and external information

Work photographs show the pictured job and are not a promise of an identical result or access arrangement. Company reviews are attributed to Clear It’s existing profile and are not presented as reviews of a separate new listing. Local guides and external links provide general information; check the source for current access, opening hours and restrictions.